Return Policy

We do not accept returns or exchanges unless the product you have purchased is defective. Please email us at with details and photos of the defected product within 10 days of receipt of the product.  Upon receipt of the details from you via email within a reasonable period of time, we will assess whether the product will be refunded or replaced as a result of the defect.

If products were shipped in error or damaged in transit, we will replace the product or refund the purchase price using the original method of payment.

If the product is no longer in stock due to inventory changes, we will refund your original form of payment.

Shipping and Handling Fees

Wen Ho of Canada Ltd. offers standard shipping across Canada. Unfortunately we do not ship to countries outside of Canada at this time.  See below for terms and conditions.

  1. Shipping and handling costs to be calculated at check out.
  2. Courier service will be determined by Wen Ho of Canada Ltd.

Please refer to the table below for detail:

Weight from (kg) Weight up to (kg) Shipping Price C$
0 2 20
2 4 25
4 6 30
6 8 35
8 10 40
10 15 45
15 20 50

Shipping costs are subject to change at any time without notice. Please contact us for further inquiries at